ERP Implementation Specialist

Confidence Infrastructure PLC is looking for an experienced and detail-oriented ERP Implementation Specialist to strengthen its ERP implementation and digital transformation initiatives. The incumbent will act as the functional bridge between business users and software developers, ensuring that business requirements are properly gathered, documented, translated into functional specifications, and delivered through the Company's custom ERP and related business applications. This is a non-coding, functional role focused on business analysis, requirements documentation, Change Request (CR) management, User Acceptance Testing (UAT), ERP support, and end-user training across the Group's business units.

Key Responsibilities
1. Business Requirements & Documentation
• Conduct structured discussions with business users to gather, analyse, validate, and document business requirements.
• Prepare Business Requirement Documents (BRD), Software Requirement Specifications (SRS), functional specifications, workflow diagrams, and use cases.
• Translate business needs into clear, actionable, and testable Change Requests (CRs).
• Maintain and track the CR log, ensuring proper prioritisation, communication, and closure. 2. Development Coordination & CR Management
• Act as the primary functional liaison between business users, process owners, and software developers.
• Communicate approved requirements to developers and validate completed deliverables against approved specifications.
• Coordinate development review meetings and monitor progress, priorities, dependencies, and resolution timelines.
• Escalate delayed, unresolved, or high-impact issues to relevant stakeholders. 3. User Acceptance Testing (UAT)
• Plan and coordinate UAT for new modules, system enhancements, integrations, and software releases.
• Prepare test cases, test scripts, defect logs, and sign-off documentation.
• Coordinate defect resolution with developers and validate fixes before deployment.
• Ensure appropriate functional sign-off before go-live and prevent critical defects from being released into production. 4. ERP Support & System Maintenance
• Provide first-line functional support for the Company's ERP and related business applications.
• Analyse and triage issues reported by users and coordinate corrective actions with software developers.
• Support new module rollouts, system upgrades, data migrations, integrations, and process enhancements.
• Identify recurring issues and recommend sustainable process, configuration, or training improvements. 5. Training & User Adoption
• Develop and maintain user manuals, SOPs, FAQs, training materials, and quick-reference guides.
• Conduct onboarding, refresher, and role-based training sessions for end-users and new employees.
• Monitor system usage and proactively address recurring user issues, process gaps, and knowledge deficiencies.
• Promote disciplined system usage and standardised business processes across functions. 6. Governance, Reporting & Continuous Improvement
• Maintain proper version control, approvals, and documentation for requirements, CRs, test results, and go-live sign-offs.
• Prepare regular updates on CR status, UAT progress, open issues, release readiness, and key risks.
• Identify opportunities to streamline business processes and improve ERP functionality, user experience, and data quality.
• Ensure functional requirements, testing, and support activities comply with internal controls and business continuity requirements. Educational Requirements
• Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering, or a related discipline.
• Relevant professional certifications in ERP, Business Analysis, Project Management, or Quality Assurance will be an added advantage. Experience & Technical Requirements
• 3–5 years of relevant experience in ERP implementation, business analysis, software project coordination, ERP support, or similar functional roles.
• Hands-on experience in preparing BRDs, SRS documents, functional specifications, process maps, use cases, test cases, and UAT documentation.
• Practical experience working with ERP systems and coordinating with internal users, developers, vendors, and cross-functional stakeholders.
• Exposure to manufacturing, project-based operations, supply chain, finance, HR, or multi-business environments will be preferred. Key Competencies
• Strong analytical ability and understanding of business processes.
• Ability to translate business requirements into clear and actionable functional specifications.
• Excellent documentation, communication, stakeholder management, and meeting facilitation skills.
• Sound understanding of change management, UAT methodology, defect management, and release coordination.
• Strong attention to detail, process discipline, and ability to manage multiple CRs and priorities simultaneously.
• Proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.
• Familiarity with workflow and process-mapping tools.
• Professional integrity, ownership mindset, and ability to work collaboratively in a fast-paced environment. Additional Information
• This is a permanent, full-time, Head Office-based position at Confidence Infrastructure PLC.
• The role is entirely functional and coordination-focused; coding or software development responsibilities are not included.
• The selected candidate will work closely with business users, process owners, internal IT teams, and software developers across the Group.