Assistant Manager/Senior Executive – Product Operations

Company Description Nagorik is a product and service development company based in Bangladesh. We build digital products in areas like VPN, wallets, edtech, and AI. With a team of 125 skilled employees, we have served 200+ clients worldwide over the past five years. We work with mobile financial services, telecom companies, enterprises, and startups. Around 3.7M+ people actively use our products or services every month. Our mission is to grow our product portfolio and help businesses around the world succeed by creating powerful, easy-to-use digital products that improve operations, enhance user experience, and support sustainable growth.

Job Description
We are looking for a proactive and organized professional to manage the day-to-day operations of multiple digital products across local MFS providers, telecom operators, and international partners. The role will focus on operational execution, cross-functional coordination, product content and asset management, and ensuring smooth product operations across different markets.

Key Responsibilities
1. Product Operations & Monitoring
• Manage day-to-day operations across multiple digital products and platforms.
• Maintain accurate product information, subscription plans, pricing, features, and service details.
• Monitor product status, track operational issues, and coordinate timely resolution.
• Maintain product trackers, documentation, implementation schedules, and issue logs. 2. Cross-Functional & Partner Coordination
• Coordinate with product, development, QA, design, marketing, customer support, and finance teams to execute product requirements.
• Manage operational communication with local MFS providers, telecom operators, and international partners.
• Track partner requests, approvals, deliverables, and implementation timelines.
• Coordinate product launches, updates, testing, and releases. 3. Product Content & Asset Management
• Manage product content and in-product assets across apps, websites, landing pages, and partner platforms.
• Coordinate updates to banners, icons, thumbnails, interface content, and other digital assets.
• Maintain an organized repository of approved assets and ensure product information remains accurate and up to date.
• Coordinate marketing content and promotional assets when required. 4. Reporting & Process Improvement
• Prepare regular operational updates covering product status, issues, and blockers.
• Identify operational gaps and recommend improvements to workflows and processes.
• Maintain standardized operational checklists and reporting trackers to improve efficiency and accountability. Qualifications
• Bachelor's degree in Computer Science, Business, Marketing, or a related field.
• 2–4 years of experience in product operations, product management, or digital project coordination.
• Understanding of digital products, mobile applications, websites, and subscription-based services.
• Strong coordination, communication, problem-solving, and organizational skills.
• Experience with MFS, telecom operators, VAS products, or international digital services will be an advantage. Additional Information What you will get from us
• A competitive salary according to your experience
• Two days weekly holiday
• Two festival bonuses
• Yearly increment based on the performance
• Health Insurance and Wellness Programs
• Complimentary Breakfast, Lunch, and Evening Snacks
• Flexible

working hours
• You will be joining a fast-moving and progressive company that prides itself of being at the forefront of software development and security services
• A real chance to grow very rapidly
- the team is growing which means that there's plenty of room for personal development
• The possibility to really see an impact and to see how your work affects the end result