Operations Analyst

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

Overview
Healthcare providers enter the medical field to care for patients, but administrative burdens often take away valuable time that could be spent on patient care. Augmedix is dedicated to transforming healthcare operations by streamlining workflows, enhancing efficiency, and reducing administrative overhead through advanced technology. By leveraging AI-powered solutions, workflow automation, and data-driven insights, we help providers stay connected with their patients and focus on delivering high-quality care.

As an
Operations Analyst
, you'll play a key role in reconciling customer bank deposits with insurance remittance payments. You will help ensure that remitted funds are accurately tracked, linked, and posted by analyzing transaction data, transcribing check documentation, and investigating missing payments. This role is ideal for analytical and detail-oriented professionals who enjoy problem-solving and pattern recognition, and are excited to grow in healthcare operations.

Duties And Responsibilities
Check hunting and payment research:

• Research unmatched bank deposits and identify the corresponding insurance remittance checks by querying internal databases, analyzing payment data, and manually reviewing insurance portals
• Develop an understanding of payer-specific remittance patterns to more efficiently match payments
• Escalate unusual or complex cases that deviate from known patterns to relevant team members.
• Partner closely with the EOB/posting team to resolve mismatches that affect revenue recognition

Payment posting

• Assist in determining what portion of matched payments can be posted to patient encounters
• Ensure clean data handoff from reconciliation to posting workflows

Deposit slip transcription

• Ingest uploaded deposit slips and check PDFs into structured formats
• Maintain clean, complete, and auditable data for downstream posting or reconciliation processes

Technical Skills

• Must have: Strong proficiency in SQL
• Required: Proficiency in Microsoft Excel (VLOOKUPs, pivot tables, filters, formulas).
• Experience working with structured data; comfort with financial/RCM datasets.

Educational Qualifications

• Bachelor's degree in Information Systems, Computer Science, Mathematics, Healthcare Informatics, or related field.

Operational Qualifications

• Hands-on experience with RCM systems and billing automation rules is preferred.
• Strong attention to detail with an investigative mindset.
• Ability to work independently and follow SOPs with high accuracy.
• Comfortable working with structured data and spreadsheets.
• Prior experience in revenue cycle operations or EOB/835 reconciliation is a plus.

Soft Skill Requirements

• Strong written and verbal communication skills with the ability to articulate complex findings clearly.
• High level of attention to detail and commitment to maintaining data accuracy and integrity.
• Adaptability to evolving business needs and a continuous improvement mindset.
• Ability to thrive under pressure and efficiently handle multiple priorities.
• A proactive approach to problem-solving and a strong sense of accountability.

Why You'll Love Working At Augmedix

• Mission-Driven Work: Be part of a team transforming healthcare by allowing providers to focus more on patient care.
• Growth Opportunities: As a company in rapid growth mode, there's no ceiling on how far you can grow in terms of responsibility and role expansion.
• Collaborative Environment: Join a supportive team that works together to solve challenging problems.

Join Augmedix, a Commure company, and be part of a dynamic team committed to transforming healthcare operations through technology and innovation.
Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in
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,
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or
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. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.