Assistant Engineer
24 hours ago
TEKVISION (BD) LIMITED
is looking for
Assistant Engineer - Service Management
Job Description / Responsibility
Job Context
This role is the backbone of our service quality, ensuring seamless IT service delivery and exceptional customer satisfaction. You will be a central coordinator for resolving issues, managing service requests, and driving improvements, directly impacting client retention and the reliability of our services.
Responsibilities:
- Assist in managing IT service delivery processes, including incident, problem, and request management.
- Support Customer Success Managers by preparing service review reports and dashboards.
- Track and follow up on service-related issues to ensure timely resolution and communication.
- Coordinate with technical support, infrastructure, and application teams to resolve service disruptions.
- Contribute to root cause analysis and help identify trends to prevent future issues.
- Maintain accurate records of service activities, escalations, and customer interactions.
- Participate in initiatives to continuously improve service quality and customer experience.
Educational Requirements
- Bachelor/Honors
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Skills Required: IT Support Service, ITIL, Incident Management, Ticketing System
Experience Requirements
- At most 1 year(s)
- The applicants should have experience in the following business area(s):
- IT Enabled Service
Additional Requirements
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC Remedy, Jira).
- Proficiency in Microsoft Office tools, especially Excel and PowerPoint.
- Strong analytical and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a willingness to learn.
- Ability to work effectively in a team environment
Job Location
Chattogram, Dhaka
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