Manager-Credit Recovery

2 weeks ago

Dhaka, Dhaka, Bangladesh Bdjobs Full time

Chinese Fintech
is looking for
Manager-Credit Recovery

Key Points

Collection, Credit Recovery

Job Description / Responsibility

Collections Strategy & Performance

  • Develop and execute collection strategies for early, mid, and late-stage delinquencies
  • Monitor portfolio performance and reduce delinquency and default rates
  • Set monthly/quarterly recovery targets and ensure achievement
  • Analyze collection data and trends to improve recovery outcomes

Team Leadership & Management

  • Lead, coach, and motivate the collections team (in-house and/or outsourced)
  • Set KPIs for team members and conduct regular performance reviews
  • Identify training needs and ensure continuous skill development
  • Manage staffing, shift planning, and workload distribution

Process Improvement & Automation

  • Implement and improve digital collection tools (CRM, dialers, automated reminders, analytics dashboards)
  • Optimize collection workflows to increase efficiency and customer engagement
  • Collaborate with product and tech teams to enhance collection systems

Compliance & Risk Management

  • Ensure adherence to local regulations, fintech policies, and ethical collection practices
  • Maintain proper documentation and audit readiness
  • Handle escalated customer complaints and dispute resolutions professionally

Customer Experience

  • Balance recovery goals with customer empathy and long-term relationship management
  • Design customer-friendly repayment and settlement solutions
  • Ensure communication aligns with brand tone and regulatory guidelines

Reporting & Stakeholder Management

  • Prepare daily, weekly, and monthly MIS reports for senior management
  • Present insights on recovery rates, roll rates, and collection efficiency

Educational Requirements

  • Masters
  • Skills Required: Credit Risk Management

Experience Requirements

  • At least 6 year(s)
  • The applicants should have experience in the following business area(s):
  • Banks,Telecommunication,Micro-Credit,Financial Technology (Fintech) Startup

Job Location

Dhaka (GULSHAN 1)

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