International Consultant – Primero Rollout and Systems Integration

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For every child, Hope.
UNICEF, in partnership with the Government of Bangladesh, is strengthening national and humanitarian case management and information management systems through the deployment of Primero, UNICEF's global open-source platform for protection-related information management. Primero supports integrated modules for child protection (CPIMS), gender-based violence (GBVIMS), and child rights monitoring (MRMIMS), enabling safe, ethical, and interoperable management of data across different protection sectors.

At national level, the Ministry of Women and Children Affairs (MoWCA) leads prevention and response interventions through Child Protection Community Hubs (CPCHs) established across the country, while the Department of Social Services (DSS) under the Ministry of Social Welfare (MoSW) implements the Online Case Management System (OCMS) for social workers, providing direct support to children and families. The Ministry of Youth and Sports (MoYS) supports youth engagement and prevention work to address violence, exploitation, and GBV risks.

To Ensure Coherence And Sustainability, UNICEF Is Supporting The Integration Of All These Systems Under a Single, Interoperable Primero Platform. This Unified Approach Will Enable

• Migration of OCMS data and functionality into Primero;
• Expansion of Primero's use by MoSW, MoWCA, and MoYS for case management, referrals, and prevention reporting;
• Interoperability between humanitarian and national systems, ensuring continuity from the Cox's Bazar and Bhasan Char refugee response to national protection systems; and
• Piloting of the MRMIMS module to support the Child Rights Monitoring Mechanism (CRMM).

How can you make a difference?
Purpose Of Activity/Assignment
The Consultant will provide technical leadership and operational support for the national rollout and systems integration of Primero across MoSW, MoWCA, and MoYS, including interoperability with OCMS and humanitarian implementations in Cox's Bazar and Bhasan Char.

The consultant will support configuration, capacity building, and operationalisation of Primero for both case management (CPIMS, GBVIMS) and monitoring (MRMIMS), ensuring a sustainable, secure, and government-owned system that functions seamlessly across development and emergency contexts.

Depending on scope and workload, UNICEF may also engage a National Consultant to support in-country system configuration and training.

Key Objectives

• Configure and operationalise Primero as the unified platform for case management and protection data across MoSW, MoWCA, and MoYS.
• Integrate OCMS with Primero, ensuring secure migration of existing data and interoperability.
• Configure Primero's GBV and CP functionalities for use by MoSW and MoWCA, ensuring alignment with national SOPs and referral pathways.
• Pilot the MRMIMS component to support CRMM.
• Strengthen data protection, privacy, and information-sharing protocols.
• Build capacity of national and subnational government staff and implementing partners.
• Provide technical oversight for Cox's Bazar and Bhasan Char humanitarian case management systems under Primero.

Scope of Work
System Integration and Configuration

• Review existing OCMS architecture and design integration with Primero.
• Configure Primero to include national workflows, forms, and referral pathways.
• Migrate OCMS data to Primero in a secure and scalable manner.
• Ensure Primero configuration supports CP, GBV, and CRMM functionalities.
• Implement role-based access and information-sharing protocols in line with UNICEF's Data Protection Guidelines.

Capacity Building and Technical Support

• Develop user manuals, training modules, and data-quality tools.
• Conduct ToT sessions for MoSW, MoWCA, MoYS, and NGO partners.
• Provide ongoing technical support and user troubleshooting.

Coordination and Quality Assurance

• Represent UNICEF in the national Primero Steering Group and technical working groups.
• Coordinate with government, UNHCR, and global Primero teams.
• Produce data analysis, dashboards, and evidence-based insights for programming and advocacy.

At the start of each month a plan will be developed and signed off.

Supervision and Reporting

• Strategic oversight:

• Child Protection Manager, UNICEF Cox's Bazar (P4)

• Child Protection Specialist, UNICEF Dhaka (NOB)
• Supervisor: Chief of Child Protection, UNICEF Bangladesh
• Technical backstopping: Primero Lead, UNICEF HQ and CPIMS Specialist, ROSA

If you would like to know more about this position, please review the complete Job Description here:
TOR_INDIVIDUAL CONSULTANT - Primero
To qualify as an advocate for every child you will have…
Minimum Requirements**

• Education:Advanced university degree in Child Protection, Child Rights, Social Work, Information Technology, Social Sciences, International Humanitarian Law, Development Studies, Community Development, Public Health, Education, or other fields related to work at UNICEF.
• Work Experience:At least 8 years of professional work experience in case management, together with expertise in Primero information management systems in humanitarian contexts, ideally with refugee populations
• Language Requirements: Fluency in spoken and written English is essential. A working knowledge of Bangla, Chittagonian and/or Rohingya is an asset.

For every Child, you demonstrate…
UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit  here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click here to learn more about flexible work arrangements, well-being, and benefits.

According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy , UNICEF has committed to increase the number of employees with disabilities by 2030. At UNICEF, we provide reasonable accommodation for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered "staff members" under the Staff Regulations and Rules of the United Nations and UNICEF's policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.