Associate - IT

2 weeks ago

Dhaka, Dhaka, Bangladesh Quantanite Full time ৳600,000 - ৳1,200,000 per year

About the Role:
What you'll do:

Ensure an effective, resilient and responsive IT support (Hardware, software, networking) to different operation units
Handling day to day IT related activities.
Asset maintenance (laptops and other electronic devices)
Maintaining records of all IT assets and allocating assets to other departments based on policies and requirement
Set up user accounts, permissions and passwords
Setting up computer OS & security measures (antivirus, firewall, active directory).
Maintain & troubleshoot Windows server, AD, email services
Liaison with user to ensure that requests or problem reports have been satisfactorily handled
Protect Data in internal computing systems from un-authorized users and viruses
Monitoring resource utilization and performance of infrastructure components and ensuring
Implementing and troubleshooting of security rules on firewall system (Fortinet/Cisco)
Screen the IT Ticketing Application and provide the related solutions get to the users in time with accuracy as per SLA
Responsible for LAN and WAN maintenance by keeping close liaison with ISP
In association with HR, taking all necessaries actions for exit employee, completing Technical Clearance Process

Who you are:

A CSE graduate from a reputed UGC approved university.
Experience: 1 to 2 years in relevant field.
Good English Communication Skills (verbal & written).
You are able to work in different shifts including Night Shifts from time to time.
Basic knowledge in Active Directory System, Server, email service etc.
Knowledge on LAN, WAN, TCP/IP, L2 & L3 Connectivity, VPN, Tunneling, and Internet connectivity products
Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation.
Good interpersonal-communication skill to deal with people at all levels
Computer literacy in MS-Office (Word, excel, PPT, Visio)
You have Experience in ISP/ICT service/MNC/ Group of companies (preferred).
CCNA Certified (Preferred).

What You'll Get:

Quantanite

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