Customer Experience Associate

5 days ago

Mohakhali Dhaka, Bangladesh Green Delta Insurance PLC Full time ৳150,000 - ৳250,000 per year

Job
Responsibilities

  • Provide one-stop quality Customer Service over phone and other channels to ensure positive customer experience
  • Proactively aware/inform customers regarding our products/service
  • Sale through inbound and outbound contacts.
  • Capture customer insights and escalate critical issues / complaints and provide timely feedback
  • Maintain targeted KPI on a regular basis
  • Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.

Educational
Requirements

  • Bachelor/Honors
  • Undergraduate Level Student or equivalent

Additional Job Requirements

  • Excellent communication skills
  • Positive service mind-set with helping attitude
  • Ability to work under pressure
  • Flexibility & Patience
  • Basic computer literacy and knowledge in office application

Experience:
 Working experience in customer care will get preference.

Job Location:
Dhaka, Bangladesh

Job Nature:

Contractual

You can also apply through mail:

- | Subject: "
Customer Experience Associate
"

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