Referral Facilitator

Pulse Bangladesh Society
is looking for
Referral Facilitator

Job Description / Responsibility

Job Location: Ukhiya

Reported To: Medical Officer

Job Purpose of Referral Facilitator:

The Referral Facilitator - NCD Program will support the clinical and health teams in the Rohingya camp by ensuring timely and efficient referral of individuals with non-communicable diseases to appropriate health facilities in Project for promotion of primary and secondary prevention of non-communicable diseases and strengthening its follow-up system in Forcibility Displaced Myanmar Nationals in Cox's Bazar, Bangladesh. The role focuses on coordinating between CHWs, health facilities, and patients to streamline referral pathways, improve follow-up care, maintain accurate documentation, and promote access to continuous, patient-centered NCD services.

Job Responsibilities:

• Active engagement with referral and management of transportation for the patients to higher facilities as per required.
• Maintain referral slip and register.
• Establish coordination and good linkage with Govt. Hospitals/Field Hospitals and other higher Health Facilities as per the referral pathway.
• Maintain updated lists of referred and follow-up patients and provide necessary support throughout the referral process.
• Coordinate closely with clinic staff to ensure regular follow-up and appropriate care of beneficiaries with NCDs.
• Controlling the referral system, considering the Referral Pathway given by Health Sector.
• Follow-up the referred patients.
• Ensure the need-based support of the patients.
• Maintain functional relations with and accountability to the in-charge of the respective Health Facilities.
• Engage in other emergency activities as and when required.
• Prepare the Monthly Report and submit within the prescribed date.
• Prepare and submission of case study and success story to respective office regularly.
• Liaise with government authorities, relevant stakeholders, and the project office to support effective programmatic coordination, administrative processes, and information sharing.
• Quality, Ethics, and Compliance
• Maintain patient confidentiality and follow organizational Code of Conduct, PSEA, and workplace safety policies.
• Participate in regular team meetings for information sharing, coordination, and service improvement.
• Attend trainings, capacity-building activities, and organizational programs as assigned.
• Perform any other duties assigned by the authority relevant to Health Post operations.

Educational Requirements

• Bachelor of Social Science (BSS)
• Bachelor's degree in social science or relevant field/ Medical Assistant/ Nurse

Experience Requirements

• At least 3 year(s)
• The applicants should have experience in the following business area(s):
• NGO

Additional Requirements

Minimum of 3 years in a similar role, preferably in emergency or humanitarian settings.

Language

• Mandatory fluency in Bangla, with additional proficiency in English and Chittagonian dialect considered an advantage.

Additional Skills:

• Excellent knowledge of clinical protocols, quality standards, and emergency response.

• Strong leadership and team management skills.

• Strong communication and interpersonal skills.

Maintaining Neutrality: Prohibition of Political Activities in the Workplace to Uphold Professionalism and Integrity

• To ensure a professional and unbiased work environment, it is imperative that all staff members refrain from engaging in any political activities during their employment. This statement is in place to maintain the principle of neutrality in the workplace integrity and the workplace`s neutrality principle. By adhering to this statement (Maintaining Neutrality), employees demonstrate their commitment to their roles and responsibilities within the organization, focusing solely on their job duties and contributing to its overall success. Engaging in political activities during working hours, public holidays, or weekends or using organizational resources and social media is strictly prohibited and may lead to disciplinary action. Prioritize their professional duties and responsibilities above personal political affiliations to maintain a harmonious and productive work environment.

Statement on Standard of Professional Conduct and Commitment to Gender Equality & Equal Opportunity

• Pulse BD is dedicated to upholding the highest standards of professional conduct while ensuring a robust commitment to gender equality and equal opportunity. Pulse BD recognize that each member`s behavior and actions reflect on the organization and its mission. Therefore, we are committed to maintaining integrity, respect, and accountability in all our work. This includes treating all individuals with dignity, taking responsibility for our actions, safeguarding confidentiality, and adhering to organizational policies and legal requirements. Additionally, Pulse BD is devoted to fostering an inclusive environment where everyone has equal access to opportunities, ensuring fairness and unbiased decision-making, advocating for gender equality, and continuously enhancing our understanding of diversity and inclusion. Our goal is to positively contribute to and support a work environment that is both ethical and equitable.

Safeguarding and PSEA:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the Program goals on safeguarding and PSEA implementation. Act as a critical source of support guidance and expertise on safeguarding and establishing a safe working environment. Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

Job Location

Cox`s Bazar (Ukhia)

Salary

• Tk Monthly)