QDR Coordinator

QDR Coordinator/Specialist Company: TygrLabs Location: Gulshan, Dhaka, Bangladesh Working Hours: 7:30 AM to 4:30 AM (Mondays to Fridays) Job Type: Full-time Position Overview This role involves monitoring, evaluating, and improving the quality of customer interactions and operational processes to ensure a consistent and exceptional customer experience (CX). The ideal candidate will bring a solutions-oriented approach, demonstrate strong communication skills, and possess a commitment to fostering continuous improvement. Key Responsibilities Perform daily quality checks on inbound and outbound emails to ensure compliance with company standards.Monitor and evaluate daily incoming and outgoing phone recordings for professionalism, accuracy, and efficiency.Restructure and optimize processes for Quality Control and Quality Assurance to enhance operational efficiency.Craft prescriptive reports to identify areas of improvement and present actionable recommendations.Submit daily reports to the manager and QC/QA Lead detailing quality findings and improvement strategies.Collaborate with Sub-Functions Leads to improve Customer Experience (CX) scores of associates.Identify inefficiencies in day-to-day business operations and implement effective solutions.Take proactive roles in supporting and enhancing operations processes within the department.Conduct dispatch duties as required to support seamless service delivery. Qualifications Minimum 1-2 years of proven experience in Operations or Service Quality Control, preferably in a fast- paced environment.Strong organizational and time management skills with the ability to prioritize tasks effectively.Proficient in written communication with excellent English grammar and spelling.Strong verbal communication skills with a decent English vocabulary and fluency.Ability to communicate effectively without a significant accent.Exceptional team-building capabilities.Strong communication and stakeholder management skillsEducation: Bachelor's degree in Business Administration is preferred.Evaluation Tools: Familiarity with quality evaluation tools and reporting systems is advantageous.Attention to Detail: A meticulous approach to identifying errors and ensuring accuracy.Positive Mental Attitude (PMA): Strong emotional intelligence, patience, a team-first mindset, and empathy.Active Listening: Ability to fully understand and address feedback and concerns.Willingness to Learn: Open to acquiring new skills and adapting to changes.Responsible: Dependable and accountable in fulfilling tasks and meeting deadlines. Benefits & Perks At TygrLabs, we believe in taking care of our team. Our benefits include: Profit Sharing Annual Merit Increase Based on Performance Festival Bonus Daily Meal Allowances Health Insurance Health & Wellness Program Paid Time Off Annual Team Outing Learning & Development Opportunities Company Website www.tygrlabs.co